Returns & Exchanges

At Carpet Centre, we want you to be completely satisfied with your purchase. If your new flooring isn't the perfect fit, you can return uninstalled rugs or stock carpets within 30 days of delivery.

1

Initiate Your Request

Contact our customer service team with your order number and reason for return to receive a Return Authorization (RA) code.

2

Package Your Item

Ensure the product is in its original packaging and unused condition; for carpets, ensure the roll is tightly secured to prevent damage during transit.

3

Arrange Collection

Once your return is approved, we will schedule a professional courier to collect the items from your address at a time that suits you.

4

Quality Check & Refund

After our warehouse team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing